User Experience and User Satisfication Analysis of Learning Assistance Services (Tuweb, Tuton, TMK) at UPBJJ-UT Bengkulu

Authors

  • Pamela Mikaresti Faculty of Education and Teacher Training at the Open University, Indonesia
  • Yusrizal Yusrizal Faculty of Education and Teacher Training at the Open University, Indonesia
  • Ana Nurmalia Faculty of Agriculture, Dehasen University, Indonesia

DOI:

https://doi.org/10.33394/jk.v7i4.4141

Keywords:

User Experience, User Satisfication, Study Assistance Services, TUWEB, TUTON and TMK.

Abstract

The purpose of this study was to analyze user experience and user satisfaction for learning assistance services, namely web-based tutorials, online tutorials and course assignments. The research method used is descriptive quantitative. The number of samples is 540 respondents, namely students. The instrument used is a questionnaire which is shared with google form. The data analysis technique of this research uses the Likert scale method and multiple linear regression. The results showed that the three learning aid services had positive user experience and user satisfaction. More than 75% of respondents rated the user experience and user satisfaction of TUWEB, TUTON and TMK as being in the good and high categories. TUWEB, TUTON and TMK study assistance services are available to meet the needs of various students. Students who like to study more intensely, can interact virtually in two directions via video conferencing will choose TUWEB. Students who find it difficult to find a scheduled time and prefer to study with a more flexible but still focused time will choose TUTON. As for students who do not want to take part in TUWEB or TUTON, there is a more practical TMK. Variables that have a significant effect on user satisfaction of TUWEB learning aid services are dependability and stimulation. Variables that have a significant effect on user satisfaction of TUTON learning aid services are attractiveness, perspicuity and stimulation. Variables that have a significant effect on user satisfaction of TMK learning aid services are efficiency and novelty.

References

Abidin, Z., iRumansyah., &iArizona, iK. i (2020). IPembelajaraniOnlineiBerbasisiProyekiSalahiSatuSolusiiKegiataniBelajariMengajaridiiTengahiPandemiiCovid-19. iJurnaliIlmiahiProfesi Guru, i5(1), i64-70.

Abubakar, M., & Tsuraya, A. S. (2021). Investigating Students’ Eyesights in the Utilization of Platforms in Learning ESP During the Covid-19 Pandemic. Seltics, 4(1), 1–16. https://doi.org/10.46918/seltics.v4i1.954

Aji,R.iH.iS.(2020).iDampakiCovid19ipadaiPendidikanidiiIndonesia :https://doi.org/10.15408/sjsbs.v7i5.15314

Arikunto, Suharsimi 2012. Prosedur Penelitian Suatu Pendekatan Praktis. Edisi Revisi VI. Jakarta: PT. Rineka Cipta.Bailey, J. E., & Sammy W., P. 1983. Development of a Tool for Measuring and Analysing Computer User Satisfaction. Management Science , 29 (5), 530 - 545.

Artayasa, I., iFitriani, iT., iHandayani, iB., &iKusmiyati, iK. i (2021). iEfektivitasiPenerapaniModel PembelajaraniThinkiTalkiWritei (TTW) iSecaraiOnlineiTerhadapiLiterasiiInformasiiSiswa SMA. iJurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran, 7(3), 641-648.

Cerejo,L.(2012).TheiElementsiOfiTheiMobileiExperience.iHttps://www.Smashingmagazine.Com/2012/07/Elements-Mobile-UserExperience.

Didik, P. (2020). Pembelajaran Bahasa Indonesia Vol 9 No 2 , Oktober 2020 Jurnal Pendidikan dan Pembelajaran Bahasa Indonesia Vol 9 No 2 , Oktober 2020. 9(2).

Harjanto, T., &iSumunar, D. S. E. W. (2018). iTantangan Dan Peluang Pembelajaran Dalam Jaringan: Studi Kasus Implementasi Elok (E-Learning: OpeniFor Knowledge Sharing) Pada Mahasiswa Profesi Ners. Jurnal Keperawatan Respati Yogyakarta, 5, 24-28.

I. G. N. S.iWijaya, iE. iTriandini, E. T. G. iKabnani, and S. iArifin (2021) “E-commerce website service qualityiand customeriloyalty usingiWebQual 4.0iwith importanceiperformances analysis, iand structuraliequation model: iAniempirical study in shopee,†Regist. J. Ilm. Teknol. Sist. Inf., vol. 7, no. 2, pp. 107–124, 2021, doi: 10.26594/register.v7i2.2266.

Nazir, Moh. (2014). Metode Penelitian. Bogor: Ghalia Indonesia.

Nurgiantoro, Burhanudin.(2009). Penilaian Pengajaran Bahasa dan Sastra, edisi ketiga. Yogyakarta: BPFE.

Pusdiklat Kemdikbud. (2020). Surat Edaran Mendikbud No 4 Tahun 2020 Tentang Pelaksanaan Kebijakan Pendidikan Dalam Masa Darurat Penyebaran Corona Virus Disease (COVID-19) Pusdiklat Pegawai Kementerian Pendidikan dan Kebudayaan. Https://Pusdiklat.Kemdikbud.Go.Id/.

Rahman, K. (2020). Learning Amid Crisis: Efl Students’ Perception On Online Learning During Covid-19 Outbreak. Eternal (English, Teaching, Learning, and

Research Journal). https://doi.org/10.24252/eternal.v62.202 0.a1

Rosali, E. S., Pendidikan, J., & Universitas, G. (2020). Aktifitas pembelajaran daring pada masa pandemi covid -19. 1, 21–30.

Shim, J.K., dan Siegel, J.G. (2001). Budgeting. Jakarta: Penerbit Erlangga.

Sil, Muhanmad. (2018). PerilakuiTutori DalamiPengelolaaniTutorialiTerhadapiKinerjanyaiPada UniversitasiTerbuka Bengkulu. iKajian TeoriiPengembanganiSumberiDayaiManusia: UniversitasiTerbuka.

Siregar, M., Rokhmawati2, iRetnoiI, iAz-Zahra, Hanifah M. i (2019). EvaluasiiUsability dan PengalamaniPenggunaiWebsiteiZenius.netiMenggunakaniMetodeiTUXEL: A Technique for User Experience Evaluation inie-Learning. Jurnal Pengembangan TeknologiiInformasi dan Ilmu Komputer e-ISSN: 2548-964X Vol. 3, No. 5, Mei 2019, hlm. 5058-5067.

Sugiyono. i2014. iMetodeiPenelitianiPendidikaniPendekataniKuantitatif, iKualitatifiDan R&D. Bandung : Alfabeta.

Universitas terbuka. (2015).Sistem Pembelajaran. Diakses pada https ://www.ut.ac.id. Pada 7 Februari 2020

Universitas terbuka. (2020).Sistem Pembelajaran. Diakses pada https ://www.ut.ac.id. Pada 7 Februari 2020

Wisudiawan, Gede A.A. (2013). Kepuasan Pengguna. Jurnal Ilmiah Teknologi Informasi

Terapan Volume II. (No 1), hal 55-59.

Zaharah, Z., Kirilova, G. I., & Windarti, A. (2020). Impact of Corona Virus Outbreak Towards Teaching and Learning Activities in Indonesia: Jurnal Sosial Dan Budaya Syar-I.

Downloads

Published

2021-12-11

How to Cite

Mikaresti, P., Yusrizal, Y., & Nurmalia, A. (2021). User Experience and User Satisfication Analysis of Learning Assistance Services (Tuweb, Tuton, TMK) at UPBJJ-UT Bengkulu. Jurnal Kependidikan: Jurnal Hasil Penelitian Dan Kajian Kepustakaan Di Bidang Pendidikan, Pengajaran Dan Pembelajaran, 7(4), 981–993. https://doi.org/10.33394/jk.v7i4.4141

Issue

Vol. 7 No. 4 (2021): December

Section

Articles

Citation Check

License

License and Publishing Agreement
In submitting the manuscript to the journal, the authors certify that:
  • They are authorized by their co-authors to enter into these arrangements.
  • The work described has not been formally published before, except in the form of an abstract or as part of a published lecture, review, thesis, or overlay journal.
  • That it is not under consideration for publication elsewhere,
  • That its publication has been approved by all the author(s) and by the responsible authorities – tacitly or explicitly – of the institutes where the work has been carried out.
  • They secure the right to reproduce any material that has already been published or copyrighted elsewhere.
  • They agree to the following license and publishing agreement.
Copyright
Authors who publish with JK agree to the following terms:
  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal. 
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
Licensing for Data Publication
JK use a variety of waivers and licenses, that are specifically designed for and appropriate for the treatment of data:
Other data publishing licenses may be allowed as exceptions (subject to approval by the editor on a case-by-case basis) and should be justified with a written statement from the author, which will be published with the article.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.