SURTININGTYAS, Sri Rahayu; SAPUTRA, Surya Tri. Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education. Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran, [S. l.], v. 9, n. 1, p. 272–286, 2023. DOI: 10.33394/jk.v9i1.7139. Disponível em: https://e-journal3.undikma.ac.id/index.php/jurnalkependidikan/article/view/7139. Acesso em: 16 aug. 2025.