[1]
S. R. Surtiningtyas and S. T. Saputra, “Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education”, j. kependidikan. has. penelit. kaji. kepustakaan. bid. pendidik. pengajaran. n.a., vol. 9, no. 1, pp. 272–286, Mar. 2023.